“You have made me a believer that home improvement can be painless! Thank you from the bottom of my little homeowner's heart for a job well done.” Marilyn Embrey, Ellicott City The Embrey Project   < Back > Next Client A Letter from the Embreys “I would like to congratulate and praise Coastal Builders for the exceptional job they did in constructing my sunroom. There is no end to the accolades that I could bestow upon the men who so diligently and conscientiously applied their craftsmanship to the task set before them. Each and every phase of the building process was expeditiously executed with little if any disruption to the household. The tidy manner in which the job was left each day was most impressive, and the communication between the head carpenter, Bruce Nelson and myself ensured that every detail was completed to my fullest satisfaction. I know that an enormous amount of planning was necessary to produce such an outstanding final product. From its inception, the sunroom's design was carefully planned with the assistance of Richard Campbell's expertise. His computer generated drawings gave my "dream room" a "face," and his suggestions helped me in making decisions that were both most satisfying and cost efficient. There is no doubt in my mind that customer satisfaction was his foremost motivation, for he spent much time meeting with me in designing this project. I would also like to compliment John Watts for the quality of materials that were chosen for the work as well as the quality of workmen hired for the job. Bruce Nelson, the head carpenter and overseer of the project was most efficient in coordinating the work and all the workmen (Jeff, John, Mike, George, Fred, Greco Brothers, Brown Roofers, etc,) were pleasant, skilled, cooperative, and tireless in their efforts. Even my neighbors noted how hardworking and punctual the men were each and every day, even during bad weather conditions. How gratifying it has been to be able to rely on uninterrupted progress in construction! Not only were the materials and personnel of top notch quality for this job, but the personal touches, e.g., newsletters, cards, and tips for homeowners during the home improvement process, also contributed to the goodwill generated between Coastal Builders and myself. I eagerly look forward to opportunities to share with my colleagues, friends, family, and neighbors the wonderful work that Coastal Builders has produced. Not only will they be able to see and appreciate the beauty of the final product, but they will become informed as to the efficient process by which the product was accomplished. You have made me a believer that home improvement can be painless! Thank you from the bottom of my little homeowner's heart for a job well done.” Marilyn Embrey, Ellicott City • Lead Carpenter Biography: Bruce Nelson © 2003 Coastal Builders, Inc.